Delivery & Returns
We ship worldwide 🌍
We ship worldwide every day. UK, Europe, USA, Australia, Ireland & Rest of Word.
🇬🇧 UK Delivery
- FREE over £55
- FREE returns
- All deliveries are tracked.
Order before 4pm for same day despatch Monday - Friday.
We offer these delivery option:
- Royal Mail Tracked 24 Delivery within 1-2 days including Saturday's & Sundays.
- Royal Mail Tracked 48 Delivery within 2-4 days Monday to Friday.
- Courier Next Day options including Saturday and before 1pm.
Rates calculated at checkout.
Prime Delivery available on our Amazon store.
🌍 Worldwide Delivery
We ship worldwide every day. Europe, USA, Australia, Ireland & Rest of Word.
Order before 3pm GMT for same day despatch Monday - Friday.
- All deliveries are tracked.
To obtain the best worldwide rates your parcel needs to be under 2 kilos, if you are experiencing difficulty checking out please contact us.
* Import VAT and duty are due.
For International orders the price of the items does not include customs & import duties as these charges vary from country to country.
Please be aware that you might be required to pay these when you accept delivery of the items from your courier.
Brexit affecting Europe & Ireland
We have everything in place for a smooth and safe delivery via DHL.
Our customers in Ireland & Europe since Brexit 1st January 2021 will be liable for VAT and import duty to receive your goods by courier. As an approximate rule if it is over €35 you will be charged VAT and or Import Duty by the courier on delivery at your local rates. Please research your local import, VAT, and duty rates prior to ordering. When parcels are undelivered due to non payment of import duty, we are only able to refund the order once it is returned to us, minus delivery costs.
Track My Order
We provide tracked delivery UK & Worldwide; your tracking link will be emailed to you once your order has shipped.
Tracking information is also available within your account.
*Don’t miss any important updates from us by adding our email to your contacts.
Reach out by email or whatsapp if you need any help.
*How to add our email to your contacts:
iOS Devices – iPad, iPhone, iPod Touch
- Find any emails you want to whitelist.
- Tap the sender and add to either a new contact or an existing contact.
Android Devices – Samsung, Google Nexus, others
- In the default email client, touch the sender picture thumbnail in any email from us.
- Click OK to add to contacts.
Returns & Refunds
We hope you love your order. If for any reason you don't:
🇬🇧 UK FREE RETURNS:
You have 14 days from receiving your delivery to initiate a return.
To be eligible for a refund, the products must be:
- Unused.
- Not single items from a kit or bundle, unless the item is faulty.
Email us and we will send you a FREE returns label.
🌍 Worldwide
You have 14 days from receiving your delivery to initiate a return. You will be responsible for any return shipping charges.
To be eligible for a refund, the products must be:
- Unused.
- Not single items from a kit or bundle, unless the item is faulty.
Important Notes:
- No refunds for gift cards, sale items, digital downloads, tutorials or CurlyGirl Clothing collection.
- For further assistance or questions, contact us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Subject to approval, then your refund will be processed for the value of the purchases, and a credit will automatically be applied to your original method of payment.