Shipping & Delivery

🇬🇧 UK Delivery

Order before 4pm for same day despatch Monday - Friday.

Free UK Shipping on all orders over £55 & Free UK returns.

Royal Mail Tracked 24 Delivery within 1-2 days including Saturday's & Sundays.

Royal Mail Tracked 48 Delivery within 2-4 days Monday to Friday.

Courier Next Day options including Saturday and before 1pm.

Rates calculated at checkout.

Prime Delivery available on our Amazon store.

🌍 Worldwide Delivery

We ship worldwide every day. Europe, USA, Australia, Ireland & Rest of Word.

Order before 3pm GMT for same day despatch Monday - Friday.

To obtain the best worldwide rates your parcel needs to be under 2 kilos,  if you are experiencing difficulty checking out please contact us.

* Import VAT and duty are due.  

For International orders the price of the items does not include customs & import duties as these charges vary from country to country.

Please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Brexit affecting Europe & Ireland

We have everything in place for a smooth and safe delivery via DHL.  

Our customers in Ireland & Europe since Brexit 1st January 2021 will be liable for VAT and import duty to receive your goods by courier.  As an approximate rule if it is over €35 you will be charged VAT and or Import Duty by the courier on delivery at your local rates.  Please research your local import, VAT, and duty rates prior to ordering.   When parcels are undelivered due to non payment of import duty,  we are only able to refund the order once it is returned to us, minus delivery costs.  

Track My Order

We provide tracked delivery UK & Worldwide; your tracking link will be emailed to you once your order has shipped.

Tracking information is also available within your account or here.

Where's my order

Pre- Orders

Please check whether you placed an order with pre-order items included.

We have pre-order stock available in store. If you had a mixed cart of both pre-order and in stock items you'll see a pop up:

❗️ Warning: you have pre-order and in stock items in your cart.

🚨Please place your orders separately. IF not your ORDER will be HELD until your pre-order stock is received. 📦

If you check out with a mixed cart your order will not be despatched until your pre-order items are in stock.

Pre-Order items are clearly marked with a PRE-ORDER sticker over the image, the order button is labelled PRE-ORDER and then also a pop up to ensure you know you have purchased a pre-order item.

DELIVERY ATTEMPTS

There will be a minimum of two delivery attempt made. In the event of no one being available to receive the parcel one of three things will happen to the package:

•  Card is left and the parcel is left with a neighbours

•  Card is left and the parcel is left with local collection point or Post Office

•  Card is left requesting consignee to contact the delivery partner to arrange re-delivery.

Missing Packages

An item is classified as lost when it is missing for:14 working days in the UK30 working days for delivery to Europe35 working days for the rest of the world.Please allow for these timescales to pass then we can investigate further. During very busy periods we may incur delays and we will keep you informed.If your package is lost, please contact us as soon as possible at hello@curlygirlmethod.club so that we can work with you to resolve the issue.We request that you check with all family members, co-workers, neighbours, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

Damaged Packages.

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all delivery issues have been resolved.

How do I manage my membership?

Click here to manage your membership.

Contact Us

If you have any queries, please don't hesitate to contact our team.