Shipping policy

Shipping Policy

UK delivery

We dispatch orders placed before 1pm Monday to Friday on the same working day, excluding UK holidays. Orders placed after 1pm will be dispatched on the next working day.

Free UK mainland tracked delivery over £50

Tracked delivery is free on UK mainland orders over £50.

UK mainland orders under £50 cost £4.99 for tracked delivery.

After placing your order, you will receive an order confirmation email. Once your order has been dispatched, we will send a separate shipping confirmation email containing your tracking information from hello@curlygirlmethod.club.

If you cannot find either email, please check your spam or junk folder and add our email address to your safe senders list.

Next Working Day Delivery — £7.95

Next Working Day Delivery is available for eligible UK mainland orders placed before 1pm, Monday to Friday.

Orders placed after 1pm, at weekends or on UK bank holidays will be dispatched on the next working day.

Next Working Day Delivery is not available to Northern Ireland or certain remote UK locations.

International delivery

We deliver to selected destinations worldwide, including Europe, Ireland, the USA, Canada and Australia.

Available shipping services, prices and estimated delivery times are calculated and displayed at checkout.

Some international delivery services require parcels to weigh less than 2kg. If you need help placing a larger international order, please email hello@curlygirlmethod.club before ordering.

Customs, import VAT and duties

International orders may be subject to local import VAT, customs duty, handling fees or other charges when they arrive in the destination country.

These charges are determined by the destination country and are not included in our product prices or delivery charges unless clearly stated at checkout. The customer is responsible for checking and paying any applicable charges.

We cannot predict how much you may be charged. Please check the relevant rules in your country before ordering.

If a parcel is refused or cannot be delivered because import charges have not been paid, we can only process any applicable refund after the parcel has been returned to us. Original delivery costs and any return or carrier charges we incur may be deducted from the refund.

Check your delivery address

Please check your delivery address carefully before completing your order. It should include:

House name or number and street
Flat, apartment, suite or unit number, where applicable
Town or city
County, state or province, where applicable
Postcode, ZIP code or Eircode
Country

Customers in Ireland should include their Eircode to help the courier locate the correct address.

Once an order has been placed, we cannot guarantee that we will be able to change its contents or delivery address. Depending on the courier, you may be able to update your delivery preferences using the tracking link after dispatch.

Delivery estimates begin from the date your order is dispatched, not the date it is placed. Delivery times are estimates and may be affected by courier delays, adverse weather, bank holidays or other circumstances outside our control.

Tracking your order

All UK and international orders are sent using a tracked service.

Your tracking link will be emailed to you after dispatch. You can also view your tracking information through your customer account.

Delivery attempts and collection

Depending on the courier and delivery service, an unsuccessful delivery may result in your parcel being:

Left in your nominated safe place
Delivered to a neighbour
Taken to a local collection point or Post Office
Held by the courier while another delivery attempt is arranged

Please follow the instructions provided in your tracking information. Parcels that are not collected or cannot be delivered may be returned to us.

Delayed or missing parcels

If your tracking has not updated, your order has passed its estimated delivery window or you believe your parcel is missing, please email hello@curlygirlmethod.club with your name and order number.

Before contacting us, please check:

Your tracking information
Your nominated safe place
With members of your household
With your neighbours
Your building reception, concierge or mailroom
Your local collection point, where applicable

We will contact the courier and work with you to investigate the delivery.

Your order remains our responsibility until it is delivered to you, or to a person or safe place you have nominated.

Damaged parcels

If your order arrives damaged, please contact us as soon as possible—ideally within one working day—at hello@curlygirlmethod.club.

Please include:

Your name and order number
Photographs of the damaged product
Photographs of the external and internal packaging
A photograph of the delivery label

Please keep the products and all packaging until we confirm that they can be discarded, as the courier may require them when investigating the damage.

Reporting damage later than one working day does not affect your statutory consumer rights.