FAQ
Where do I start?
Our Curly Girl Starter Kits have everything you'll need to get started.
You’ll also get access to CGM Club videos, ebooks, and tutorials to help you learn more about your hair and how to use your new products.
Is it Curly Girl Method Safe?
We live and breathe waves & curls!
Yes, our products are absolutely free from silicones, sulfates, waxes, non-natural oils, and drying alcohols making then curly girl method friendly.
We go a step further with pure, high-quality ingredients into our formulations. Our core products are also coconut oil-free, protein free and only have 100 natural oil providing an extra level of care since these can lead to brittle, dry hair.
Plus, all our tutorials are Curly Girl Method-friendly and designed in a unique way to deliver the fastest, easiest, and quickest results.
Are your products vegan and cruelty-free?
Yes, all of our products are cruelty-free, vegan and are either handmade in the UK or manufactured in the UK with the exception of our Bounce Back Treatment which currently undergoing reformulation to become vegan soon. We are committed to providing high-quality, ethically sourced products.
How do I choose the right product for my curl type?
Co Wash is for dry or curly hair.
Co Wash Plus is for oily, fine or wavy hair.
All other products can be used on all curl types.
Are the products suitable for sensitive scalps?
Yes, our products are made with gentle, high-quality ingredients and are suitable for sensitive scalps.
However, we recommend patch-testing any new product to ensure compatibility with your skin.
Can I use these products on coloured or chemically treated hair?
Absolutely! Our products are formulated to be safe and effective for all hair types, including coloured and chemically treated hair.
However, we recommend caution when using the "0: Whoops" product, which is designed to remove past silicones. If your hair has been recently colored, it may affect the colour. In this case, either avoid using it or dilute it with water to minimise any potential impact on your color.
How often should I use the products?
Usage frequency depends on your hair type and routine. Generally, you can follow the steps outlined in the CGM Club™️ tutorials that comes with your starter kit to get longer lasting washdays.
For specific product usage, refer to the instructions on the packaging.
Are they suitable for kids?
Suitable age 3+
Manage my Subscription
You can pause, cancel, skip or swop items in your subscription at anytime here.
Shipping & Returns
UK Delivery
Free Standard Shipping: Orders over £55, delivered in 2-6 days.
- Free Returns: Included with every order.
- Order Tracking: Tracking info sent via email after dispatch.
- Same-Day Dispatch: Order by 4 pm, Mon-Fri, for same-day dispatch.
Need your order sooner?
- Royal Mail Tracked 24: 1-2 day delivery, including weekends.
- Next Day Courier: Options for next-day, Saturday, and pre-1 pm delivery.
Rates calculated at checkout.
Prime Delivery available on our Amazon store.
Worldwide Shipping
- We ship daily to Europe, USA, Australia, Ireland, and beyond.
- Same-Day Dispatch: Order by 3 pm GMT, Mon-Fri.
- For the best rates, keep parcels under 2 kilos. If you have checkout issues, please contact us.
* Import VAT and duty are due.
For International orders the price of the items does not include customs & import duties as these charges vary from country to country.
Please be aware that you might be required to pay these when you accept delivery of the items from your courier.
As an approximate rule if it is over €35 you will be charged VAT and or Import Duty by the courier on delivery at your local rates. Please research your local import, VAT, and duty rates prior to ordering. When parcels are undelivered due to non payment of import duty, we are only able to refund the order once it is returned to us, minus delivery costs.
Where's my order?
We provide tracked delivery UK & Worldwide. We send your tracking info by email from hello@curlygirlmethod.club. If you haven’t received it, please check your spam folder. It is also available in your account.
*Don’t miss any important updates from us by adding our email to your contacts.
Contact us if you need any help.
Returns & Refunds
We hope you love your order. If for any reason you don't:
🇬🇧 UK free returns:
You have 14 days from receiving your delivery to initiate a return.
Email us and we will send you a FREE returns label.
🌍 Worldwide
You have 14 days from receiving your delivery to initiate a return. You will be responsible for any return shipping charges.
To be eligible for a refund, the products must be:
- Unused.
- Please note that individual products from kits & bundles cannot be returned separately, unless the item is faulty.
Important Notes:
- No refunds for gift cards, sale items, digital downloads, tutorials or CurlyGirl Clothing collection.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Subject to approval, then your refund will be processed for the value of the purchases, and a credit will automatically be applied to your original method of payment.
For further assistance or questions, contact us.
Do you deliver to Military Bases
We ship via Royal Mail due to access issues for delivery to military bases.