Delivery & Returns

*Christmas Posting Dates:


🎄 UK Shipping: Wednesday 20th December is the cut off for UK Standard Tracked Shipping Royal Mail Christmas delivery,  however we would strongly advise orders be placed prior to guarantee Christmas delivery.  

Thursday 21st December is the cut off for Parcel Force 1 Day Delivery Monday to Thursday Orders placed by 2pm & Royal Mail Tracked 24 Delivery within 1-2 days including Saturday's & Sundays.

All orders placed before 2pm Monday to Friday are despatched the same day.  You will receive a tracking link email when your order has been dispatched.  

We ship worldwide 🌍 and rates are displayed at checkout.

UK Shipping Options: 

Royal Mail Tracked 24 Delivery within 1-2 days including Saturday's & Sundays.

Royal Mail Tracked 48 Delivery within 2-4 days Monday to Friday.

Parcel Force 1 Day Delivery Monday to Thursday Orders placed by 2pm

Prime Delivery available on our Amazon store.

International Shipping to Europe, USA, Australia, Ireland & Rest of World: To obtain the best worldwide rates your parcel needs to be under 2 kilos,  email us for support with this. 

Standard Shipping Royal Mail delivery 17-35 business days. 

DHL Global Mail Parcel 5-7 days.

DHL Courier 3 Days.

* Import VAT and duty are due.  

 *UAE expect delays in delivery 

Brexit affecting Europe & Ireland

We have everything in place for a smooth and safe delivery via DHL.  

Our customers in Ireland & Europe since Brexit 1st January 2021 will be liable for VAT and import duty to receive your goods by courier.  As an approximate rule if it is over €35 you will be charged VAT and or Import Duty by the courier on delivery at your local rates.  Please research your local import, VAT, and duty rates prior to ordering.   When parcels are undelivered due to non payment of import duty,  we are only able to refund the order once it is returned to us, minus delivery costs.  

You can also Track My Order here.

Delivery T's & C's

Accurate Address Information is essential

To ensure there are no delays to your delivery please ensure that the address information you enter is accurate
Please make sure to include your:
•  House, flat, apartment, suite, unit or room number
•  City, town, village or province
•  Postal or ZIP code unless in Ireland*
•  Country
*If you are in Ireland please do not use your postcode. 

Tracking My Order

We provide tracked delivery UK & Worldwide; your tracking link will be emailed to you once your order has shipped. Tracking information is also available within your account or on the order tracking page.

Royal Royal Tracking 

Parcel Force Tracking 

DHL Tracking 

Delivery of your order.

There will be a minimum of two delivery attempt made. In the event of no one being available to receive the parcel one of three things will happen to the package:
•  Card is left and the parcel is left with a neighbours
•  Card is left and the parcel is left with local collection point or Post Office
•  Card is left requesting consignee to contact the delivery partner to arrange re-delivery.

Customs

For International orders the price of the items does not include customs & import duties as these charges vary from country to country. Please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Missing Packages

An item is classified as lost when it is missing for:
14 working days in the UK
30 working days for delivery to Europe
35 working days for the rest of the world.
Please allow for these timescales to pass then we can investigate further. During very busy periods we may incur delays and we will keep you informed.
If your package is lost, please contact us as soon as possible at hello@curlygirlmethod.club so that we can work with you to resolve the issue.
We request that you check with all family members, co-workers, neighbours, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

Damaged Packages.

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all delivery issues have been resolved.

Contact Us

If you have any queries, please don't hesitate to contact our team by emailing hello@curlygirlmethod.club