Christmas Posting Dates:

🎄 UK Shipping: Wednesday 20th December is the cut off for UK Standard Tracked Shipping Royal Mail Christmas delivery,  however we would strongly advise orders be placed prior to guarantee Christmas delivery.  

Thursday 21st December is the cut off for Parcel Force 1 Day Delivery Monday to Thursday Orders placed by 2pm & Royal Mail Tracked 24 Delivery within 1-2 days including Saturday's & Sundays.

All orders placed before 2pm Monday to Friday are despatched the same day.  You will receive a tracking link email when your order has been dispatched.  

We ship worldwide 🌍 and rates are displayed at checkout.

Christmas Posting Dates:

DHL Courier Delivery last posting dates:

Europe: Wednesday 13th December
Rest of World: Friday 8th December

🎄 Standard International Delivery:

Europe: 13th December.

Rest of World: Monday 11th December.

These are the last shipping dates International Christmas delivery,  however we would strongly advise orders be placed prior to guarantee Christmas delivery.  

All orders placed before 2pm Monday to Friday are despatched the same day.  You will receive a tracking link email when your order has been dispatched.  

We ship worldwide 🌍 and rates are displayed at checkout.

Free UK Shipping on all orders over £55 & Free UK returns.

Royal Mail Tracked 24 Delivery within 1-2 days including Saturday's & Sundays.

Royal Mail Tracked 48 Delivery within 2-4 days Monday to Friday.

Parcel Force 1 Day Delivery Monday to Thursday Orders placed by 2pm.

Rates calculated at checkout.

Prime Delivery available on our Amazon store.

We ship worldwide every day. Europe, USA, Australia, Ireland & Rest of Word.

To obtain the best worldwide rates your parcel needs to be under 2 kilos,  if you are experiencing high shipping rates at checkout please contact us.

• Standard Shipping Royal Mail delivery 17-35 business days. 
• DHL Courier 3 Days.

* Import VAT and duty are due.  

For International orders the price of the items does not include customs & import duties as these charges vary from country to country.

Please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Brexit affecting Europe & Ireland

We have everything in place for a smooth and safe delivery via DHL.  

Our customers in Ireland & Europe since Brexit 1st January 2021 will be liable for VAT and import duty to receive your goods by courier.  As an approximate rule if it is over €35 you will be charged VAT and or Import Duty by the courier on delivery at your local rates.  Please research your local import, VAT, and duty rates prior to ordering.   When parcels are undelivered due to non payment of import duty,  we are only able to refund the order once it is returned to us, minus delivery costs.  

We provide tracked delivery UK & Worldwide; your tracking link will be emailed to you once your order has shipped.

Tracking information is also available within your account or here.

Pre- Orders

Please check whether you placed an order with pre-order items included.

We have pre-order stock available in store. If you had a mixed cart of both pre-order and in stock items you'll see a pop up:

❗️ Warning: you have pre-order and in stock items in your cart.

🚨Please place your orders separately. IF not your ORDER will be HELD until your pre-order stock is received. 📦

If you check out with a mixed cart your order will not be despatched until your pre-order items are in stock.

Pre-Order items are clearly marked with a PRE-ORDER sticker over the image, the order button is labelled PRE-ORDER and then also a pop up to ensure you know you have purchased a pre-order item.

DELIVERY ATTEMPTS

There will be a minimum of two delivery attempt made. In the event of no one being available to receive the parcel one of three things will happen to the package:

•  Card is left and the parcel is left with a neighbours

•  Card is left and the parcel is left with local collection point or Post Office

•  Card is left requesting consignee to contact the delivery partner to arrange re-delivery.

Missing Packages

An item is classified as lost when it is missing for:14 working days in the UK30 working days for delivery to Europe35 working days for the rest of the world.Please allow for these timescales to pass then we can investigate further. During very busy periods we may incur delays and we will keep you informed.If your package is lost, please contact us as soon as possible at hello@curlygirlmethod.club so that we can work with you to resolve the issue.We request that you check with all family members, co-workers, neighbours, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

Damaged Packages.

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all delivery issues have been resolved.

If you have any queries, please don't hesitate to contact our team.