Frequently asked questions
Product Info & Ingredients
How do I use your products & tutorials?
Are your products curly girl method approved?
Do your products contain silicones, sulfates, or drying alcohols?
How do I know which product is right for my hair type?
Are your products suitable for sensitive scalps?
Are your products vegan and cruelty-free?
Can I use your products on coloured or chemically treated hair?
Are your products suitable for children?
All the information you need is here
Absolutely! We live and breathe waves & curls.
All our products are free from silicones, sulfates, waxes, non-natural oils, and drying alcohols—making them 100% Curly Girl Method-friendly.
But we don’t stop there. Our core range is also coconut oil-free, protein-free, and uses only 100% natural oils to avoid dryness and brittleness.
Every tutorial is Curly Girl Method-safe and designed to give you faster, easier, and long-lasting results.
👉 Learn more about our ethos & ingredients here.
Yes! We remove even more than that to ensure your curls and waves have lasting results up to 10 days. Here's the full details on the ingredients we ditch for great hair!
Co Wash is for dry or curly hair.
Want to dive deeper into your unique hair needs? Our Starter Kit walks you through simple hair tests to discover your curl type, density, and what your hair loves (and doesn’t!).
Co Wash Plus is for oily, fine or wavy hair.
All other products can be used on all curl types.
Want to dive deeper into your unique hair needs? Our Starter Kit walks you through simple hair tests to discover your curl type, density, and what your hair loves (and doesn’t!).
Are the products suitable for sensitive scalps?
Yes, our products are made with gentle, high-quality ingredients and are suitable for sensitive scalps.
We always recommend patch-testing any new product to ensure compatibility.
Yes! All our products are cruelty-free, vegan, and either manufactured or handmade in the UK.
The only exception? Our Bounce Back Treatment—currently being reformulated to become fully vegan soon.
We’re committed to high-quality, ethically sourced products that care for your curls and the planet.
Yes, our products are formulated to be gentle on your hair and are perfect for coloured hair.
Our Whoops is a shampoo that removes silicones and therefore not advised on freshly coloured hair.
Our Whoops is a shampoo that removes silicones and therefore not advised on freshly coloured hair.
My Account
How do I manage my subscription?
Where do I find the tutorials?
Directly in your 'My Account'
You can pause, cancel, skip or swop items in your subscription at anytime here. Please reach out to hello@curlygirlmethod.club if you need any help and support.
You can pause, cancel, skip or swop items in your subscription at anytime here. Please reach out to hello@curlygirlmethod.club if you need any help and support.
Orders
How do I track my order?
Can I cancel or modify my order after it has been placed?
What should I do if I receive a damaged or incorrect item?
You’ll get an email confirmation when your order is placed and another with tracking details once it’s shipped. Track your order anytime by logging into your account and heading to "My Orders."
Check your spam! Look for emails from hello@curlygirlmethod.club and add us to your contacts.
Check your spam! Look for emails from hello@curlygirlmethod.club and add us to your contacts.
We ship fast! If you need to cancel or modify your order, email hello@curlygirlmethod.club ASAP and we’ll do our best before it ships
We’re sorry! Email us hello@curlygirlmethod.club with your order number and a photo of the issue. We’ll get it sorted quickly!
Shipping
What are your shipping options?
Do you ship internationally?
How do I qualify for free shipping?
Free UK Shipping
On Starter Kits & orders over £50.
UK Delivery:
- Standard Delivery
- Next Day Delivery (Order by 4 pm, Mon–Fri for same-day dispatch)
Worldwide Shipping
- Rates shown at checkout
- Ireland – Duty Paid
- Best rates for parcels under 2kg
- Import VAT/duty may apply
- (Order by 3 pm, Mon–Fri for same-day dispatch)
💡 Need help?
Reach out to us at hello@curlygirlmethod.club
Yes, we ship worldwide.
- Rates shown at checkout
- Ireland – Duty Paid
- Best rates for parcels under 2kg
- Import VAT/duty may apply
- (Order by 3 pm, Mon–Fri for same-day dispatch)
Free UK shipping is available for:
- Orders over £50
- Starter Kits
- Our CurlyBox Subscription
Hassle-Free Returns & Money-Back Guarantee
What is your return policy?
How does the money-back guarantee work?
We accept returns within 30 days of delivery.
UK Returns are FREE.
To be eligible for a refund, the products must be unused.
Please note that individual products from kits & bundles cannot be returned separately, unless the item is faulty.
Important Notes:No refunds for gift cards, sale items, digital downloads, tutorials or CurlyGirl Clothing collection.
Email hello@curlygirlmethod.club to start your return.
Email hello@curlygirlmethod.club to start your return.
Use the products for 30 days following our guide.
Still not happy? Email hello@curlygirlmethod.club with your order number and feedback.
We’ll refund you or help you find something better.
Salon & Retail
Do you offer wholesale pricing?
How do I set up a wholesale account?
Yes! We offer exclusive wholesale pricing for salons and retailers, get in touch salons@curlygirlmethod.club
Register to Stock CGMC™️ — Fill out our wholesale application here.
Once approved, you can Place Your Order directly through your wholesale account.
List Your Salon on Our Directory — Get featured and help curlies find you!
Questions? Reach us at salons@curlygirlmethod.club
