Returns & Refunds
We hope you love your order. If your order isn't quite what you expected, please select your region below (UK or Worldwide) to initiate our hassle-free returns and refunds process.
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🇬🇧 UK
You have 14 days from receiving your delivery to initiate a return.
To be eligible for a refund, the products must be:
- Unused.
- Not single items from a kit or bundle, unless the item is faulty.
Access your account to start your return here. We will send you a free returns label.
Important Notes:
- No refunds for gift cards, sale items, digital downloads, tutorials or CurlyGirl Clothing collection.
- For further assistance or questions, contact us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Subject to approval, then your refund will be processed for the value of the purchases, and a credit will automatically be applied to your original method of payment.
🌍 Worldwide
You have 14 days from receiving your delivery to initiate a return. You will be responsible for any return shipping charges.
To be eligible for a refund, the products must be:
- Unused.
- Not single items from a kit or bundle, unless the item is faulty.
Access your account to start your return here.
Important Notes:
- No refunds for gift cards, sale items, digital downloads, tutorials or CurlyGirl Clothing collection.
- For further assistance or questions, contact us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Subject to approval, then your refund will be processed for the value of the purchases, and a credit will automatically be applied to your original method of payment.